Privacy Policy.

We collect information to provide better services to all our users. The types of information we collect include:

Information you provide directly:

• Name, email address, and phone number when you register an account
• Delivery address and payment information when you place an order
• Messages, feedback, or communications you send us
• Franchise inquiry details submitted through our forms

Information collected automatically:

• Device information (model, operating system, unique device identifiers)
• Log data (IP address, browser type, pages visited, time and date)
• Location data (with your permission) to find nearby outlets
• Usage data including order history, preferences, and app interactions
• Cookies and similar tracking technologies

We use the information we collect to:

• Process and fulfil your food orders and deliver them to your location
• Create and manage your Chick-Flick account and loyalty points
• Send you order confirmations, updates, and support communications
• Send promotional offers, exclusive deals, and app notifications (with your consent)
• Personalise your app experience and recommend items based on past orders
• Improve our products, services, and the overall user experience
• Prevent fraud, detect security threats, and comply with legal obligations
• Analyse usage trends to enhance our platform and operations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Delivery Partners: We share your name, phone number, and delivery address with our logistics partners to fulfil your orders.
• Payment Processors: Payment details are securely processed by third-party payment gateways compliant with PCI-DSS standards. We do not store your card details.
• Service Providers: We may share data with vendors who help us operate our platform (cloud hosting, analytics, customer support tools) under strict confidentiality agreements.
• Legal Requirements: We may disclose your information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

We use cookies and similar technologies to enhance your experience on our website and app. Cookies help us:

• Keep you logged in between sessions
• Remember your preferences and cart items
• Analyse website traffic and usage patterns
• Serve relevant promotional content

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our platform.

We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between you and our servers
• Secure storage with access controls and regular security audits
• Two-factor authentication options for your account
• Regular monitoring for suspicious activity and vulnerabilities

While we take every reasonable precaution, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

If you request account deletion, we will delete or anonymise your personal data within 30 days, unless we are required by law to retain it.

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Withdrawal: Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at privacy@chickflick.in.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child, we will take steps to delete it promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@chickflick.in.

Our website and app may contain links to third-party websites or services (such as social media platforms, payment gateways, or delivery partners). We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you interact with.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you via email or a prominent notice in the app.

We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: